This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.

This course enables the student to understand and develop appropriate help desk techniques. Topics include roles of help-desk personnel, ticketing systems, process workflow, issue documentation, knowledge base use and how to trouble shoot hardware and software problems. Also covered will be end user management.